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Some important information to take into consideration when using our services
This return policy is applicable to all services offered by Day Translations.
Cancellations If you wish to request cancellation after placing an order, you should do this promptly. If we have not assigned your project to a translator, we will issue a 100% refund. However, if we have already engaged a translator, then we are unable to accept your cancellation request. In most cases, we engage a translator as soon as we receive your order. If we haven’t, we will issue a full refund.
If you wish to request a partial cancellation for services not required, then these requests are granted if we have not already executed them. For example, if you have paid for hard copies but you would like to only receive the electronic version, then we can refund the additional charges you paid for the hard copies, but only if we have not already mailed them. Cancellation requests can be made by email to [email protected]. You can also chat with us online or talk with us on the phone.
For cancellation of interpretation services: If you cancel within 48 hours of the assignment time, we will deduct 50% from the total amount as a cancellation fee and refund the remaining amount. If you cancel within 24 hours of assignment time, a 100% cancellation fee applies for all projects.
Edit Requests You can request edits (synonyms, word preferences, spelling of names not provided when ordering, and illegible words in a scan) to your translated documents as many times as needed, and we will make the edits promptly. All languages allow numerous ways to phrase words, and therefore we are open to your feedback. We will edit your translated documents based on your feedback, but we are unable to issue a refund or chargeback.
Errors or Mistranslation We guarantee the highest accuracy on all our translations. We follow a strict quality control process to ensure that your translated documents are error-free and there is no mistranslation. If you spot an error or mistranslation in your document, contact us immediately so we can rectify the errors in your mistranslated document.
Missing Pages We follow a strict quality control process to make sure we do not miss anything while translating your documents. However, if you receive your translation and notice a page or section missing, contact us immediately to remediate the situation. If we are unable to turn around the missing sections within our promised timeframe, we will communicate this to you and provide you with the option to refuse the missing translations and instead receive a partial refund, calculated based on the missing sections.
Formatting If you have not paid for desktop publishing or not provided a clear scan, we cannot guarantee a 100% mirror image. We therefore cannot issue a refund for such complaints. If the scanned image is blurry, we only do plain text translation.
Interpreting Terms Please remember interpreters will always limit themselves to providing verbal interpretations of what is being said. They will not provide further explanation or give opinions. As such, if context is required, it should only be for the purpose of choosing proper terms.
Delivery Delays We strive to complete all our translations as soon as we receive them, in most cases in less than 24 hours. But we cannot guarantee an exact delivery time for all orders. If we have not expressly agreed to a 24-hour delivery, you are not entitled to reject any delivery, citing delays. If we have expressly agreed to a 24-hour delivery, then you are entitled to a refund amount determined by the delay period calculated after the 24th hour. If the delay is less than 24 hours from the committed delivery time, we will issue a 10% refund. If the delay is more than 24 hours from the committed delivery time, we will issue a 15% refund. Any refund on a project of over $10,000 will be treated on an individual basis.
